Shipping policy
Shipping Policy
Dee Herbal currently delivers within the United Kingdom only.
Processing Time
Our scented wax tablets are handmade to order. Please allow 2–3 working days for your order to be prepared before dispatch. Working days exclude weekends and UK bank holidays.
Delivery
Orders are sent using a tracked UK delivery service.
- UK Standard Tracked Delivery: £4.99
- Free UK Standard Delivery: Orders of £50 or more
Delivery is usually expected within 2–3 working days after dispatch. Delivery times are estimates and may be affected by postal delays, severe weather, bank holidays or other circumstances outside our control.
You will receive a dispatch confirmation when your order has been sent. Where tracking is available, tracking details will be included.
Delivery Address
Please check that your delivery address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Delayed, Lost or Damaged Orders
If your order has not arrived within the expected timeframe, please contact us through the Contact page so we can investigate with the delivery provider.
If an order arrives damaged, please keep the item and its packaging and contact us as soon as possible. Photographs may help us resolve the issue quickly.