Refund policy

Returns and Refunds

We hope you love your Dee Herbal order. If you change your mind about a standard, non-personalised item, please contact us within 14 days of receiving your order. You then have a further 14 days to return it.

Returned items should be unused and in their original condition and packaging. Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked postal service.

Once the returned item has been received, or you provide evidence that it has been sent, we will issue the refund within 14 days using the original payment method. Where applicable, the original standard delivery charge will also be refunded. We may make a reasonable deduction if the value of the item has been reduced through handling beyond what would normally be permitted in a shop.

Personalised Orders

Items made to a customer’s requested colour or other individual specifications are personalised products and cannot normally be returned or exchanged because of a change of mind.

If you wish to cancel a personalised order, please contact us as soon as possible. If production has not yet begun, we will do our best to cancel it and issue a refund.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if it is damaged, faulty or incorrect. Photographs of the item and packaging may help us resolve the issue quickly.

If an item is faulty, damaged or not as described, we will offer an appropriate replacement or refund and cover reasonable return costs. This policy does not affect your statutory rights under UK consumer law.

Starting a Return

To request a return, please contact us through the Contact page before sending the item. We will provide return instructions and the return address.